Refund and Returns Policy

Effective Date: February 27, 2025

At BlinkNovas, we want you to love your purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

We accept returns and exchanges within 14 days from the date of delivery under the following conditions:

  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Items must be returned in their original packaging.
  • Items that are damaged, washed, or altered will not be accepted for return or exchange.
  • Sale items, gift cards, and personalized/custom-made items are not eligible for returns.

2. Refund Process

If you meet the return conditions, we will process your refund as follows:

  • Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.
  • Approved refunds will be issued to your original payment method within 5-10 business days.
  • Shipping fees are non-refundable, except in cases of incorrect or defective items.

3. Exchange Policy

If you received a wrong or defective item, we will gladly exchange it for the correct product at no additional cost. Please contact us within 7 days of receiving your order to request an exchange.

4. How to Initiate a Return

To start a return or exchange, follow these steps:

  1. Email us at info@blinknovas.xyz with your order number and reason for return.
  2. Our team will provide a return authorization and instructions on how to send back the item.
  3. Pack the item securely and ship it to the return address provided in our response.
  4. Once we receive the returned item, we will process your refund or exchange accordingly.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with clear photos of the issue. We will arrange a replacement or refund as soon as possible.

6. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping fees.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • Check with your bank or credit card provider as processing times may vary.
  • If you still haven’t received your refund after 10 business days, please contact us at info@blinknovas.xyz for assistance.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

For any questions regarding our return and refund policy, feel free to reach out:

📧 Email: info@blinknovas.xyz
🌍 Website: www.blinknovas.xyz